Choosing moving help for an older adult
Plan a move with an older adult: decide who handles each task, check building access and compare written moving estimates.
Decide what help is needed
Start with the person who is moving. Ask what they want to take, which decisions they want to make themselves and who they would like involved. Agree on a contact for the moving company, while keeping the person’s preferences in the plan.
Moving companies and senior move managers may provide different kinds of help. A mover may transport furniture and boxes; some other providers offer sorting, donations or coordination. Ask each provider exactly what it does, what it does not do and what costs extra.
Make a room-by-room plan
List the furniture and belongings going to the new home. Measure important pieces and check whether they will fit through doors, hallways and elevators. A simple floor plan can help the person decide where familiar furniture should go.
Set aside an easily accessible bag for essentials the person wants nearby, such as identification, keys, glasses, chargers and a change of clothes. Keep important documents and valuables with the person or someone they trust rather than assuming a mover will handle them.
Coordinate access at both locations
Ask the building managers about moving windows, elevator reservations, loading areas and any documents they require. Tell the moving company about stairs, long walks, parking restrictions and large or delicate items.
If the move involves a senior living community, ask its staff what the building requires and who is responsible for arranging access. Confirm separately whether anyone is handling packing, unpacking, donations or disposal.
Compare movers using the same information
Give each company the same addresses, inventory, timing and access details. Ask for a written estimate and review which tasks, materials and charges are included, how changes are handled and what happens if an item is damaged. The Federal Trade Commission recommends checking a mover’s registration and reputation and comparing written estimates.
For an Illinois household move, consult the Illinois Commerce Commission’s mover information. Ask the company who will perform the work and whether the team can accommodate the person’s specific needs before booking. Do not assume that a moving company also provides personal care or move-management services.